FAQ

Any delivery restrictions?

We DO NOT ship Ultra Pure™ Synthetic Urine products (2 oz. or 4 oz.) to the following states: CA, IL, KY, NJ, and PA.

We DO NOT ship to PO boxes. A physical address is required.

Failure to follow these restrictions will result in order cancellation—no exceptions.

How soon do you ship?

No orders will be shipped after 3:00 PM (PST). Orders placed after 3:00 PM PST will be shipped the following business day.

ALL SHIPPING ESTIMATES ARE IN BUSINESS DAYS, INCLUDING FedEx SHIPPING OPTIONS.

Hours of operation?

Our regular hours of operation are
Monday through Friday (M-F)
10:00 AM - 3:00 PM (PST)

How do I check my order status if made on the old website?

Please visit the following link to check the status of any orders made on through our old website: View Old Order Status

The status of any orders made through this current site will be emailed to you. If you have any questions or issues with your order, please use our contact form here.

How do I log in to my old customer account?

Please visit the following link to login to your customer account on our old website: Old Customer Account Login

Please check your email address used when purchasing for the status of any orders made through this current site. If you have any questions or issues with your order, please use our contact form here.

Any other questions?

You can use our contact form here to submit any other questions or concerns you may have, or call 1-800-324-7770

Thank you.